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I lost the payed version when moving phones
Posted: Sun Jul 21, 2019 8:25 pm
by ChristianKleineidam
On my old phone I activated the pro-version of the Android all4hue app and payed money. I lost my phone and restored my backup on a new phone. Now, I can't access the pro-version. This feels wrong.
Re: I lost the payed version when moving phones
Posted: Tue Jul 23, 2019 8:54 pm
by ReneWahl
Hi,
as mentioned in the FAQ of the app: Please go in the section “Activation“ in the app and the app will recognize your previous purchases automatically. This works if you use the same Google account as before during the in-app purchase.
Best Regards
Rene
Re: I lost the payed version when moving phones
Posted: Tue Jul 23, 2019 8:57 pm
by ReneWahl
BTW, I moved the topic in the correct section. It is not a feature request, but a question. Thank you for understanding.